1. When do I have to make the pre and final payment? 
As soon as you make your reservation, you have 48 hours to make the prepayment to confirm your booking. We request that you make final payment 6 weeks before arrival. 
Should your reservation fall within 6 weeks of your arrival date you are required to make full payment.
 
2. What are the cancellation conditions?
(scroll down to see how we handle our conditions when COVID-19 affects traveling)
If canceled up to 6 weeks before date of arrival, €27,00 administration costs will be charged. If canceled later or in case of a no-show, the total price of the reservation will be charged. 
 
3. Where can I order bread and ski passes? 
You may order your bread and ski passes online on your own private Customer Lounge page. 
 
4. Is it possible to get discounted ski and board lessons? 
We work together with Alpin Skischule, if you book your lesson and/or ski rental with them you get a discount. Just tell them you booked an apartment with us. You can pre order your lessons and rental online by following this link
 
5. Are there towels and bedlinen in the apartment? 
Yes, both are provided in the apartment. Per person there are 2 big towels and 2 small towels. The kitchen is also equipped with tea towel and a hand towel.
 
6. Where do I have to pick up the key?
On the day of arrival, you can get the key between 16:00 and 19:00 at the office of Kaprun Rentals Ferienservice. The address is Wilhelm-Fazekas-Straße 15a, 5710, Kaprun.
Here you can download the directions and other documents concerning your arrival and stay in Kaprun.
 
7. Is there a baby cot and chair in the apartment? 
Should you require one please advise. We are able to provide this service at a cost of € 35.00 per stay.
 
8. How far is the apartment from the town center? 
All of our apartments are within 25 minutes of the town centre. The layout of the town means that there are always restaurants and shops within a short walk. 
 
9. Do I have to pay for the ski bus? 
Kaprun and Zell am See provide a free ski bus during the Winter season. Please be aware for journeys outside of the ski opening hours and for non ski guests there is a charge for this service.  
 
10. Are pets allowed ?
-No, pets are not allowed.
 
  • 29-03-2024 | WINTER MAGIC HIKE
  • 29-03-2024 | SNOWSHOE HIKE MAISKOGEL
    Every Friday you can participate at the Snowshoe hike on the Maiskogel in Kaprun.
    The transfer takes you to an altitude of approx. 1,100 m, to the starting point on the Maiskogel.
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  • 30-03-2024 | ICE CAMP SOUNDS
    Saturday, live DJs will create a cool atmosphere on the ICE CAMP Sun Deck on 2.600 meters. The view of the Kitzsteinhorn summit is going to be even more spectacular while sipping drinks and sunbathing on the loungers.
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  • 31-03-2024 | YIN MOVES
    Within one unit, the different influences from the meridian teachings of TCM, Mindfulness combine to generate a longer-term effect on fascia, bones, tissues, energy channels and the autonomic nervous system. Yin Moves helps you flip the switch faster to avoid stress.
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  • 01-04-2024 | WINTER-YOGA
    Come and enjoy an hour of open-air yoga in the Elisabethpark on the shore of our spectacular lake.
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  • 01-04-2024 | ATHLETICFLOW HIIT & YOGA
    A combination of high intense intervall training and yoga.
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  • 01-04-2024 | POWER YOGA
     Power Yoga gives us more energy and vitality for everyday life. We gain access to the body, which makes us clearer, calmer and more focused.

  • 01-04-2024 | FREERIDE MONDAY
    One-day freeride workshop for beginners and the advanced. Experience the fascination freeriding with technique and safety tips from pros for skiers and snowboarders aged 13 and over every Monday.
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  • 02-04-2024 | ICE STOCK SPORTS
    In ice stock sports according to old Pinzgau tradition, both adults and children try their luck to shoot the ice stock as close as possible to the target.
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  • 02-04-2024 | NATIONALPARK GALLERY TOUR
    During a guided tour with a National Park ranger you can experience fascinating insights into and views of the Hohe Tauern National Park. 1.00 pm
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