1. When do I have to make the pre and final payment?
As soon as you make your reservation, you have 48 hours to make the prepayment to confirm your booking. We request that you make final payment 6 weeks before arrival.
Should zour reservation fall within 6 weeks of your arrival date you are required to make full payment.
2. What are the cancellation conditions?
(scroll down to see how we handle our conditions when COVID-19 affects traveling)
If canceled up to 6 weeks before date of arrival, €27,00 administration costs will be charged. If canceled later or in case of a no-show, the total price of the reservation will be charged.
3. Where can I order bread and ski passes?
You may order your bread and ski passes online on your own private Customer Lounge page.
4. Is it possible to get discounted ski and board lessons?
We work together with Alpin Skischule, if you book your lesson and/or ski rental with them you get a discount. Just tell them you booked an apartment with us. You can pre order your lessons and rental online by following this link
5. Are there towels and bedlinen in the apartment?
Yes, both are provided in the apartment. Per person there are 2 big towels and 2 small towels. The kitchen is also equipped with tea towel and a hand towel.
6. Where do I have to pick up the key?
On the day of arrival, you can get the key between 16:00 and 19:00 at the office of Kaprun Rentals Ferienservice. The address is Wilhelm-Fazekas-Straße 15a, 5710, Kaprun.
Here you can download the directions and other documents concerning your arrival and stay in Kaprun.
7. Is there a baby cot and chair in the apartment?
Should you require one please advise. We are able to provide this service at a cost of €24.00 per stay.
8. How far is the apartment from the town center?
All of our apartments are within 25 minutes of the town centre. The layout of the town means that there are always restaurants and shops within a short walk.
9. Do I have to pay for the ski bus?
Kaprun and Zell am See provide a free ski bus during the Winter season. Please be aware for journeys outside of the ski opening hours and for non ski guests there is a charge for this service.
10. Are pets allowed ?
-No, pets are not allowed.
When the COVID-19 measures are in place the following general terms and conditions apply.
If the CODIV-19 measures make traveling impossible (code orange), we will refund the amount paid minus 5% bank charges.
If your booking is canceled, you will receive a promotional code with which you will receive a 10% discount on the amount of the rent of the apartment for a subsequent booking.
"We keep you updated with the latest news and activities during your stay"
30-07-2021 | NATIONALPARK GALLERY TOUR
During a guided tour with a National Park ranger you can experience fascinating insights into and views of the Hohe Tauern National Park. 10.30 am & 1.00 pm -->More
30-07-2021 | FLOS.UNPLUGGED
A creative, seasonal & regional 4-course UNPLUGGED menu awaits you - which is served on our selfmade plates. (cancelled if rainy) -->More
30-07-2021 | WATER SHOW | MAGIC LAKE SHOW
Let yourself be surpirsed when the water dances harmoniously at the lake.
Daily l 12 noon - 6 pm - every hour; Elisabethpark, Zell am See -->More
30-07-2021 | CHILDRENS PROGRAMME: PIRATES AHOY ON LAKE ZELL
Pirates have discovered treasure in the Zell am See lake. Can you find it? Follow the treasure map in the bottle post and the treasure chest full of gold coins belongs to you! Surprise: you can eat the gold coins. Ahoy pirate! -->More
30-07-2021 | ZELLART - GALLERY IN THE FERRY PORSCHE CONGRESS CENTER
Local Artists present their paintings at the Art Gallery in the Ferry Porsche Congress Center. we are glad to welcome three extraordinary artists at this´year's ZellArt. -->More
30-07-2021 | CHILDRENS PROGRAMME: CLIMBING
We accompany your first climbing attempts at a climbing tower, train your coordination and agility and show you how to take responsibility. But the most important point is that you enjoy this and have fun! -->More
30-07-2021 | HERBAL- AND TASTING HIKE
At the pleasureable hike along the High-Altitude Promenade of the Schmittenhöhe, guests discover numerous wild-growing herbs with Fredi, the Schmitten-Herb-Expert, and get to know a lot interesting facts. -->More
30-07-2021 | KITZSTEINHORN EXPLORER TOUR
Explore 4 climatic zones from the valley to the world of the glacier in only one day with a National Park ranger. How glacier ice is created, where are stone eagles and bearded vultures at home, which survival techniques do the “edelweiss” and saxifrage develop, all this and much more you will learn about on your trip with 3 cableways up to over 3,000 m and on the easy hikes. -->More
30-07-2021 | ALPINE DELIGHTS MARKET AT KIRCHBICHL KAPRUN
Original Kaprun wood-fired bread, traditional austrian "Buchteln" with vanilla sauce, milk bread and much more from the Gugglberger bakery. -->More
30-07-2021 | GORGEOUS LIGHTS
Walk through the magically lighted Sigmund Thun Gorge and experience a nature-festival enchanted by colourful light and roaring water. -->More