1. When do I have to make the pre and final payment? 
As soon as you make your reservation, you have 48 hours to make the prepayment to confirm your booking. We request that you make final payment 6 weeks before arrival. 
Should zour reservation fall within 6 weeks of your arrival date you are required to make full payment.
2. What are the cancellation conditions?
(scroll down to see how we handle our conditions when COVID-19 affects traveling)
If canceled up to 6 weeks before date of arrival, €27,00 administration costs will be charged. If canceled later or in case of a no-show, the total price of the reservation will be charged. 
3. Where can I order bread and ski passes? 
You may order your bread and ski passes online on your own private Customer Lounge page. 
4. Is it possible to get discounted ski and board lessons? 
We work together with Alpin Skischule, if you book your lesson and/or ski rental with them you get a discount. Just tell them you booked an apartment with us. You can pre order your lessons and rental online by following this link
5. Are there towels and bedlinen in the apartment? 
Yes, both are provided in the apartment. Per person there are 2 big towels and 2 small towels. The kitchen is also equipped with tea towel and a hand towel.
6. Where do I have to pick up the key?
On the day of arrival, you can get the key between 16:00 and 19:00 at the office of Kaprun Rentals Ferienservice. The address is Wilhelm-Fazekas-Straße 15a, 5710, Kaprun.
Here you can download the directions and other documents concerning your arrival and stay in Kaprun.
7. Is there a baby cot and chair in the apartment? 
Should you require one please advise. We are able to provide this service at a cost of €24.00 per stay.
8. How far is the apartment from the town center? 
All of our apartments are within 25 minutes of the town centre. The layout of the town means that there are always restaurants and shops within a short walk. 
9. Do I have to pay for the ski bus? 
Kaprun and Zell am See provide a free ski bus during the Winter season. Please be aware for journeys outside of the ski opening hours and for non ski guests there is a charge for this service.  
10. Are pets allowed ?
-No, pets are not allowed.

Regarding COVID-19
When the COVID-19 measures are in place the following general terms and conditions apply.
If the CODIV-19 measures make traveling impossible (code orange), we will refund the amount paid minus 5% bank charges.
If your booking is canceled, you will receive a promotional code with which you will receive a 10% discount on the amount of the rent of the apartment for a subsequent booking.
If you have any questions about this, please email us at reservations@kaprunrentals.com


  • 26-09-2021 | WATER SHOW | MAGIC LAKE SHOW
    From Friday, 24th of September until Sunday, 26th of September 2021 the Women’s Trail camp takes place in Zell am See-Kaprun. 3 days trail running and wellness.

    6 course menue - all about mushrooms, pumpkin, game, herbs & berries.

  • 26-09-2021 | GLACIER DELIGHTS
    In the period from 11th September - 26th September, various dishes on the theme of Alpine cuisine are served at the Gipfelrestaurant and at Restaurant Gletscherm├╝hle.

  • 26-09-2021 | "PINZGAU ROAS" AT KRAFTWERK
    In each case, a farmer from a village in Pinzgau and one of his best products will be introduced, and the product is used in a dish.

  • 27-09-2021 | GUIDED TOUR ZELL AM SEE
    Every Monday a guided tour through the city Zell am See takes place.The guided tour is for free and meeting point is at 10.00am at the town hall Zell am See at the garden "Rosengarten".

  • 27-09-2021 | GUIDED HIKE: KAPRUN
    Guided hiking tour: Take a deep breath, explore and enjoy the area Kaprun.

  • 27-09-2021 | "PINZGAU ROAS" AT KRAFTWERK
    In each case, a farmer from a village in Pinzgau and one of his best products will be introduced, and the product is used in a dish.

  • 27-09-2021 | WATER SHOW | MAGIC LAKE SHOW
    Let yourself be surpirsed when the water dances harmoniously at the lake.
    Daily l 12 noon - 6 pm - every hour;  Elisabethpark, Zell am See


    Every Monday until 27th of September you can enjoy the lake round trip with the slow road train. It is an adventure for young and old with the unique view to the town Zell am See and the amazing mountains, music is included.