1. When do I have to make the pre and final payment? 
As soon as you make your reservation, you have 48 hours to make the prepayment to confirm your booking. We request that you make final payment 6 weeks before arrival. 
Should your reservation fall within 6 weeks of your arrival date you are required to make full payment.
 
2. What are the cancellation conditions?
(scroll down to see how we handle our conditions when COVID-19 affects traveling)
If canceled up to 6 weeks before date of arrival, €27,00 administration costs will be charged. If canceled later or in case of a no-show, the total price of the reservation will be charged. 
 
3. Where can I order bread and ski passes? 
You may order your bread and ski passes online on your own private Customer Lounge page. 
 
4. Is it possible to get discounted ski and board lessons? 
We work together with Alpin Skischule, if you book your lesson and/or ski rental with them you get a discount. Just tell them you booked an apartment with us. You can pre order your lessons and rental online by following this link
 
5. Are there towels and bedlinen in the apartment? 
Yes, both are provided in the apartment. Per person there are 2 big towels and 2 small towels. The kitchen is also equipped with tea towel and a hand towel.
 
6. Where do I have to pick up the key?
On the day of arrival, you can get the key between 16:00 and 19:00 at the office of Kaprun Rentals Ferienservice. The address is Wilhelm-Fazekas-Straße 15a, 5710, Kaprun.
Here you can download the directions and other documents concerning your arrival and stay in Kaprun.
 
7. Is there a baby cot and chair in the apartment? 
Should you require one please advise. We are able to provide this service at a cost of € 35.00 per stay.
 
8. How far is the apartment from the town center? 
All of our apartments are within 25 minutes of the town centre. The layout of the town means that there are always restaurants and shops within a short walk. 
 
9. Do I have to pay for the ski bus? 
Kaprun and Zell am See provide a free ski bus during the Winter season. Please be aware for journeys outside of the ski opening hours and for non ski guests there is a charge for this service.  
 
10. Are pets allowed ?
-No, pets are not allowed.
 
  • 21-05-2024 | MAGIC LAKE SHOW: EPIC MUSIC
  • 21-05-2024 | NATIONALPARK GALLERY TOUR
    During a guided tour with a National Park ranger you can experience fascinating insights into and views of the Hohe Tauern National Park. 1.00 pm
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  • 21-05-2024 | WATER SHOW | MAGIC LAKE SHOW
    Let yourself be surpirsed when the water dances harmoniously at the lake.
    Daily l 1 pm - 6 pm - every hour;  Elisabethpark, Zell am See
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  • 22-05-2024 | FAMILY DAY- ALPACA TREKKING WITH GOLD AND GEMSTONE SEARCH
    The alpacas and the llama Rocky invite you to an adventure trek! Along the green Salzach River, where gold miners were at work centuries ago, you can search for gold and precious stones.
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  • 22-05-2024 | NATIONALPARK GALLERY TOUR
    During a guided tour with a National Park ranger you can experience fascinating insights into and views of the Hohe Tauern National Park. 1.00 pm
    -->More


  • 22-05-2024 | SLOW ROAD TRAIN - LAKE ROUND TRIP
    Every Monday & Wednesday you can enjoy the lake round trip with the slow road train. It is an adventure for young and old with the unique view to the town Zell am See and the amazing mountains, music is included. 
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  • 22-05-2024 | WATER SHOW | MAGIC LAKE SHOW
    Let yourself be surpirsed when the water dances harmoniously at the lake.
    Daily l 1 pm - 6 pm - every hour;  Elisabethpark, Zell am See
    -->More
     

  • 23-05-2024 | WATER SHOW | MAGIC LAKE SHOW
    Let yourself be surpirsed when the water dances harmoniously at the lake.
    Daily l 1 pm - 6 pm - every hour;  Elisabethpark, Zell am See
    -->More
     

  • 23-05-2024 | BODY MIND & SOUL WEEKEND | DAS EXKLUSIVE YOGA-RETREAT MIT MARCEL CLEMENTI
    The yoga sessions, led by power yoga instructor Marcel Clementi, will take place mostly outdoors and at uniquely beautiful locations: For example, on the Schmittenhöhe, on board the MS Schmittenhöhe on Lake Zell or with a view of the Kitzsteinhorn Kaprun.

  • 23-05-2024 | SLOW ROAD TRAIN - MOONLIGHT TOUR
    Every Thursday you can enjoy the moonlight tour with the slow road train. Live music is included.
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