1. When do I have to make the pre and final payment? 
As soon as you make your reservation, you have 48 hours to make the prepayment to confirm your booking. We request that you make final payment 6 weeks before arrival. 
Should zour reservation fall within 6 weeks of your arrival date you are required to make full payment.
2. What are the cancellation conditions?
(scroll down to see how we handle our conditions when COVID-19 affects traveling)
If canceled up to 6 weeks before date of arrival, €27,00 administration costs will be charged. If canceled later or in case of a no-show, the total price of the reservation will be charged. 
3. Where can I order bread and ski passes? 
You may order your bread and ski passes online on your own private Customer Lounge page. 
4. Is it possible to get discounted ski and board lessons? 
We work together with Alpin Skischule, if you book your lesson and/or ski rental with them you get a discount. Just tell them you booked an apartment with us. You can pre order your lessons and rental online by following this link
5. Are there towels and bedlinen in the apartment? 
Yes, both are provided in the apartment. Per person there are 2 big towels and 2 small towels. The kitchen is also equipped with tea towel and a hand towel.
6. Where do I have to pick up the key?
On the day of arrival, you can get the key between 16:00 and 19:00 at the office of Kaprun Rentals Ferienservice. The address is Wilhelm-Fazekas-Straße 15a, 5710, Kaprun.
Here you can download the directions and other documents concerning your arrival and stay in Kaprun.
7. Is there a baby cot and chair in the apartment? 
Should you require one please advise. We are able to provide this service at a cost of €24.00 per stay.
8. How far is the apartment from the town center? 
All of our apartments are within 25 minutes of the town centre. The layout of the town means that there are always restaurants and shops within a short walk. 
9. Do I have to pay for the ski bus? 
Kaprun and Zell am See provide a free ski bus during the Winter season. Please be aware for journeys outside of the ski opening hours and for non ski guests there is a charge for this service.  
10. Are pets allowed ?
-No, pets are not allowed.

Regarding COVID-19
When the COVID-19 measures are in place the following general terms and conditions apply.
If the CODIV-19 measures make traveling impossible, we will refund the amount paid minus 5% bank charges.

If you are not possible to travel due to a positive COVID-19 test we can cancel your booking if you can hand over a prove of the positive test result.
If your booking is canceled, you will receive a promotional code with which you will receive a 10% discount on the amount of the rent of the apartment for a subsequent booking.
If you have any questions about this, please email us at reservations@kaprunrentals.com


  • 22-03-2023 | YOGA WITH NICKI
  • 22-03-2023 | GUIDED SNOWSHOEING
    After a brief introduction to snowshoe hikingm the tour starts at the Alpincenter and leads over a winter hiking trail to the ICE CAMP sundeck. Every Wednesday until mid April.

    Young riders will have the chance to show their incredible skills and have fun in the amazing Snowpark Kitzsteinhorn.

    From the valley station of the Schmittenhöhebahn cable car, you will walk up Zell's landmark mountain. Together with your group, you will enjoy a leisurely snowshoe tour. The tour is also suitable for snowshoe beginners.

    Enjoy the silence of the wintry mountains, away from the ski area and climb the Maurerkogel, 2,059 m. State-certified mountain guides accompany you the whole day and guarantee a guided ski tour at the highest level.

    A very special winter experience is a visit to the igloo in the outdoor area of the SPA water world at the TAUERN SPA. Let yourself be enchanted by the special ambience. 

    From mid December until late March every Thursday at 08.00 pm you can be part of a guided torchlight walk through Zell am See.

    Young riders will have the chance to show their incredible skills and have fun in the amazing Snowpark Kitzsteinhorn.

  • 23-03-2023 | SKI TOURING THURSDAY
    A state-certified mountain guid accompanies you to the top of the Tristkogel mountain on 2,642 m. The route runs off the slopes amid peaceful, untouched nature.

  • 23-03-2023 | KAPRUN SNOW BUNNY
    You will hike through the forest together with our guide and get a lot of useful information about snowology, wildlife and the rules of conduct in the mountains.